Labelled content
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Creating a workflow rule that sets the Vonage Contact Center account used to route cases (Vonage Contact Center Product Documentation)
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Creating a workflow rule that sets the Vonage Contact Center account used to route cases (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Overriding the Vonage Contact Center node used to route cases (Vonage Contact Center Product Documentation)
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Overriding the Vonage Contact Center node used to route cases (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Updating a workflow rule to tag a case with required skills (Vonage Contact Center Product Documentation)
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Updating a workflow rule to tag a case with required skills (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Creating a workflow rule that notifies an agent when a case is assigned to them (Vonage Contact Center Product Documentation)
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Creating a workflow rule that notifies an agent when a case is assigned to them (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case (Vonage Contact Center Product Documentation)
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Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case (Vonage Contact Center PILOT Product Documentation for Summer '21)