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If you are using Salesforce Lightning experience, you must upgrade to 18.211 or later to use improved disaster recovery (DR). |
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To configure Salesforce to access NewVoiceMedia for improved disaster recoveryDR, perform the following steps:
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To update custom settings in Salesforce for improved disaster recoveryDR, perform the following steps:
- Go to Custom Settings within Setup in Salesforce.
- Alongside Settings, click Manage. Any existing settings appear.
- If ContactWorld URL contains a cloud-based URL, click Edit and update the URL to https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing *** for the item with the correct subdomain for your region:
Insert excerpt _ExcerptNVMCloudToRegions _ExcerptNVMCloudToRegions nopanel true - Click Save.
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To update the remote site settings in Salesforce for improved disaster recoveryDR, perform the following steps:
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