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To enable Click to dial for ContactWorld NewVoiceMedia in Salesforce, you must perform the following tasks:
- Configure ContactWorld NewVoiceMedia as a call center in Salesforce. For information about adding ContactWorld configuring NewVoiceMedia as a call center, see Configuring your Salesforce call center to use NewVoiceMedia in your region.
- Link ContactWorld NewVoiceMedia to a Salesforce API user account. For information about linking ContactWorld NewVoiceMedia to a Salesforce account, see Linking NewVoiceMedia to a Salesforce account.
When ContactWorld NewVoiceMedia is correctly imported and linked to Salesforce, and the agent is logged in to ContactPad, telephone numbers in Salesforce are enabled for click to dial. For information about using Click to dial, see Using Click to dial in NewVoiceMedia in Salesforce.