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Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API.

If you have installed ContactWorld NewVoiceMedia into Salesforce but Click to dial is not working, perform the following tasks:

• Check that you have correctly configured ContactWorld NewVoiceMedia as a call center in Salesforce. For information about adding ContactWorld configuring NewVoiceMedia as a call center, see Configuring your Salesforce call center to use NewVoiceMedia in your region.
• Check that ContactWorld NewVoiceMedia is linked correctly to your Salesforce API user account. For information about linking ContactWorld NewVoiceMedia to your Salesforce account, see Linking NewVoiceMedia to a Salesforce account.

If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formatformats in NewVoiceMedia in Salesforce.