If you are using cloud-based URLs—such as https://cloud11.contact-world.net—to access NewVoiceMedia from Salesforce, you should make some changes to your configuration.
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If you are using Salesforce Lightning experience, you must upgrade to 18.211 or later to use improved disaster recovery (DR). |
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- Go to Call Centers within Setup in Salesforce.
- Alongside NewVoiceMedia in Salesforce, click Edit. NewVoiceMedia for Salesforce appears in edit mode.
- In CTI Adapter URL type https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing
***for the item with the correct subdomain for your region:Insert excerpt _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions nopanel true - Click Save.
Updating custom settings
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- Go to Custom Settings within Setup in Salesforce.
- Alongside Settings, click Manage. Any existing settings appear.
- If ContactWorld URL contains a cloud-based URL, click Edit and update the URL to https://***.newvoicemedia.com, replacing *** for the item with the correct subdomain for your region:
Insert excerpt _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions nopanel true - Click Save.
Updating remote site settings
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