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1. Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
3. Click Call Centers. All Call Centers appears.

4. Click the NewVoiceMedia in Salesforce call center.

5. Click Edit.

6. Replace *** for the item labelled CTI Adapter URL with the correct subdomain for your region: 

   Insert excerpt
   _ExcerptNVMRegions _ExcerptNVMRegions nopanel true

   Note
   If you are using NewVoiceMedia in Salesforce to route non-call interactions, you must use a cloud-based URL in CTI Adapter URL, in the format https://cloudx.contact-world.net/. To access the API on the appropriate cloud, you must replace cloudx with the cloud you are using. Contact your NewVoiceMedia account manager if you do not know which cloud you are using.

   
   

7. Click Save.