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| title | In this page |
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NewVoiceMedia validates your request before processing it. For example, NewVoiceMedia will not process a request that uses a phone number for the account you are currently logged in to.
After the request has passed validationbeen successfully submitted, NewVoiceMedia adds it to your account's account’s queue for deletion. NewVoiceMedia deletes records After a grace period of 180 hours (7.5 days) later. This grace period enables customers to retract their —during which time you can retract your request in case of an errorerror—NewVoiceMedia anonymizes or deletes records, or both, without undue delay. Completed requests disappear from the queue.
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NewVoiceMedia cannot distinguish between complete interactions and interactions that are in progress. If you raise a request using a value in Personal Identifier that relates to an in-progress interaction—for example, using an email address that identifies an open case—NewVoiceMedia anonymises or removes the personal data from the interaction. So, before you raise a request, ensure that any interactions are completed. Otherwise you will not be able to later locate the interaction using the personal identifier. |
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