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Info
The wait time announcements feature is available as part of our Limited Availability Program. For information about this program, see Limited Availability Program.

Excerpt
Wait time announcements provide information to the caller about how long they can expect to wait for an agent to answer their call.
You can enable wait time announcements in Universal Contact Distributor (UCD) applets. For information about UCD applets, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.

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