The Conversation Analyzer feature transcribes recordings of calls, and provides analysis of those recordings. The analysis includes substitution and redaction of words and phrases in the transcript, and categorization of the processed text. Conversation Analyzer uses substitution, redaction and categorization rules in a categorization profile to analyse and categorize text.
To configure Conversation Analyzer, you must create a categorization profile. Within your categorization profile, you define rules that substitute any commonly mis-transcribed or mis-spelt words and phrases or redact any sensitive information, and add any categories you want Conversation Analyzer to apply to transcripts.
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title | In this page |
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