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For information about the settings in the provided permission sets, see Permission set detailsConnect Supervisor and Connect Agent permission sets.

Note

From version 3 of Connect you must additionally provide all agents create, read, edit, and delete access to the Interaction Event (NVMContactWorld__InteractionEvent__c) and the Interaction Event Note (NVMContactWorld__InteractionEventNote__c) objects. You must, in particular, set Field-Level Security for all agents to read and edit the following fields:

ObjectFieldAPI Name
Interaction Event (NVMContactWorld__InteractionEvent__c)
 Related ToRelatedTo__c
 Is Pre Call EventIsPreCallEvent__c
 AgentAgent__c
 

IndexedCallObjectIdentifier

IndexedCallObjectIdentifier__c
 TypeType__c
Interaction Event Note (NVMContactWorld__InteractionEventNote__c)
 EventEvent__c