When you have installed and configured Advanced Reporting and Statistics, you can install a package of report templates. These templates provide a variety of reports that you can customize for your own needs. For information about installing the report templates, see Configuring Advanced Reporting and Statistics.
| Panel |
|---|
| borderColor | #eeeeee |
|---|
| bgColor | white |
|---|
| titleColor | white |
|---|
| borderWidth | 1 |
|---|
| titleBGColor | #232323 |
|---|
| borderStyle | solid |
|---|
| title | In this page |
|---|
|
|
How do I find report templates?
Installing the ReportTemplates package creates a folder of report templates. Locate Advanced Reporting and Statistics report templates within any Salesforce app with the Reports tab. The ReportTemplates folder is called NVM Advanced Reporting Reports.
How do I customize reports?
Depending on the report template, you can change various settings in the report: chart type, filter options, sort options, columns, and so on. For information about customizing reports, see Salesforce help.
| Note |
|---|
|
| If you make any changes to the reports, we recommend saving the modified report with a different name. If you install a new version of the ReportTemplates package later, your modified report will not then be overwritten. |
Logged In Time Report
The Logged In Time Report—included with Advanced Reporting and Statistics from version 2.52—displays the times of an agent's first and last activities in a day, and the number of times they logged out of ContactPad. You can customize this report to include any of the statistics in the NVM Agent Summary object.
Image Added