...
- View system activity including log in attempts, applet updates, and user access changes. For information about viewing this information, see Viewing system activity (System Audit).
Raise a Right to be Forgotten request
For information about raising a Right to be Forgotten request, see Raising a Right to be Forgotten request for NewVoiceMedia Vonage to process.Info The General Data Protection Regulation (GDPR, effective as of May 25, 2018) requires data processors to provide methods to their customers to remove all personal data from the applications and systems.
NewVoiceMedia customers have the ability to delete personal data from their NVM account using the Right to be Forgotten option which removes selected call recordings, their meta data including call transcriptions in all NVM databases and anonymizes matching identifiers in the NVM statistics tables.
...
If an agent experiences an issue with the quality of a call, using the Call Quality Logging feature, the agent can report the issue to NewVoiceMedia from within ContactPad. To find out how agents can report such issues, see Reporting audio problemsbad call quality.
Call Recording
Inbound and outbound calls agents make and receive are recorded by NewVoiceMedia; NewVoiceMedia can also record transferred calls.
...