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Depending on the configuration of HVS—when using Sales Cadence Branching—and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
Requirements
| Note | ||
|---|---|---|
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| You must be using version 19.123 of NewVoiceMedia in Salesforce or later. |
To use HVS Powered by Vonage, the following features must be enabled and configured for your account:
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