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When the agent finishes working with the call made from the HVS workqueue or Sales Cadence record, using Log a Call, the agent can set must set a disposition code based on the outcome of the call. For .
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| If the enforced disposition codes feature is enabled for your account, the agent cannot continue without setting a disposition code. The disposition code may alternatively be set automatically using disposition code mappings. For information about disposition codes, see Disposition codes for NewVoiceMedia in Salesforce. |
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Depending on the configuration of HVS—when using Sales Cadence Branching—and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
Requirements
You must be using version 19.123 of NewVoiceMedia in Salesforce or later.
To use HVS Powered by Vonage, the following features must be enabled and configured for your account:
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