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| If the enforced disposition codes feature is enabled for your account, the agent cannot continue without setting a disposition code. The disposition code may alternatively be set automatically using disposition code mappings. For information about disposition codes, see Disposition codes for NewVoiceMedia Vonage Contact Center in Salesforce. |
Depending on the configuration of HVS—when using Sales Cadence Branching—and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
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| You must be using version 19.123, or later, of NewVoiceMedia in Salesforce or later. |
To use HVS Powered by Vonage, the following features must be enabled and configured for your account:
- Call logging in task records
- Setting disposition codes for NewVoiceMedia Vonage Contact Center in Salesforce
In addition, your agents must be assigned the High Velocity Sales User permission set.