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Agents can access NewVoiceMedia's ContactPad. For information on about ContactPad, see Getting started with ContactPad. Agents are created in Real Time or User Admin, by supervisors who have the required level of access.
Supervisors can also access ContactPad, but can perform additional tasks in the NewVoiceMedia platform.
A supervisor is a NewVoiceMedia platform user, created in the User Admin or User Access areas of the NewVoiceMedia platform. For information about creating NewVoiceMedia platform users, see Configuring individual users (User Admin) or Configuring user access (User Access).
A supervisor has a user type, which determines the account user role they can have in each of the call contact center accounts they can access. For information on about user types, see NewVoiceMedia platform user types.In turn the A supervisor also has an account user role which determines the NewVoiceMedia platform features that the supervisor can access. For information on about account user roles, see NewVoiceMedia platform account user roles.A supervisor is a NewVoiceMedia platform user, created in the User Access area of the NewVoiceMedia platform. For information on creating NewVoiceMedia platform users, see Configuring user access.
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