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- You must ensure that you can see the correct version of Salesforce in a mobile device. If you see the desktop version of Salesforce, see Enabling NewVoiceMedia in the Salesforce Mobile App for mobile devices.
- You must add a button to the required Salesforce object page layouts. This button provides NewVoiceMedia functionality in the mobile version of Salesforce. For information on adding the button, see Adding a button to use NewVoiceMedia in the Salesforce Mobile App on a mobile device.
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- Go to your Contact object's Page Layouts within Setup in Salesforce.
Click Edit alongside the page layout to which you want to add the button. The page layout appears in edit mode.
In the top section, click Actions. The actions available to be added to the page appear.
Note If you cannot see Actions, you must enable publisher actions. For information about enabling publisher actions, see Enabling publisher actions.
Drag the NVM Call action down to the Publisher Actions area. The action appears alongside the other available actions.
- Click Save. The page layout is saved. Repeat steps 4-6 for all Contacts page layouts to which you want to add the NVM Call button.
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For information on adding a NVM Call publisher action button to your Contact page layouts, see Integrating NewVoiceMedia with the Salesforce Mobile App230570342. For more information on Salesforce publisher actions, see Publisher Actions Implementation Guide.