To make and receive calls and take notes using NewVoiceMedia Vonage Contact Center in Salesforce, an agent must have permissions to various custom objects, fields, pages and Apex classes included in the NewVoiceMedia Vonage Contact Center package. The ContactWorld Agent permission set includes all the permissions that an agent needs to perform their tasks in NewVoiceMedia Vonage Contact Center in Salesforce.
What permissions does an agent need to use
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Vonage Contact Center in Salesforce?
You must assign the ContactWorld Agent permission set to your agents.
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