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changes.mady.by.user Helen Griffith

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changes.mady.by.user Dawid Wietrzykowski

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FieldOptionsDescription
Set Queue PriorityHighest, Higher, Normal, Lower, Lowest

The priority of interactions that are routed through this applet.

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titleIn Age Per Minute mode...

Select Highest to set the queue priority value to 0.9.
Select Higher to set the queue priority value to 0.75.
Select Normal to set the queue priority value to 0.5.
Select Lower to set the queue priority value to 025.
Select Lowest to set the queue priority value to 0.1.

The applet performs the following calculation:

(Age Per Minute*) x (actual age of interaction) x (queue priority value)

NewVoiceMedia Vonage Contact Center assigns the interaction with the highest result first.

*The value of Age Per Minute is set in the ACD applet.


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titleIn Absolute Priority mode...

NewVoiceMedia Vonage Contact Center assigns the interaction with the highest priority first.


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