If Advanced Reporting and Statistics is installed and configured for your account, you can view and report on inbound and outbound interaction and agent state-change event data from NewVoiceMedia Vonage Contact Center in Salesforce.
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If Advanced Reporting and Statistics is installed and configured for your account, you can view and report on inbound and outbound interaction and agent state-change event data from NewVoiceMedia Vonage Contact Center in Salesforce.
Panel | ||||||||||||||
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