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| nopanel | true |
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| borderColor | #eeeeee |
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| bgColor | white |
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| titleColor | white |
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| borderWidth | 1 |
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| titleBGColor | #232323 |
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| borderStyle | solid |
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| title | In this page |
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How do I raise a Right to be Forgotten (RTBF) request?
In NewVoiceMedia, as a supervisor you can raise any RTBF requests you receive.
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| Note |
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NewVoiceMedia cannot distinguish between complete interactions and interactions that are in progress. If you raise a request using a value in Personal Identifier that relates to an in-progress interaction—for example, using an email address that identifies an open case—NewVoiceMedia anonymises or removes the personal data from the interaction. So, before you raise a request, ensure that any interactions are completed. Otherwise you will not be able to later locate the interaction using the personal identifier. |
How do I stop processing a Right to be Forgotten (RTBF) request?
In NewVoiceMedia, as a supervisor, you can cancel an RTBF request that you or any other supervisors in your account have raised. You can cancel any request as long as NewVoiceMedia has not started to process it. Requests that NewVoiceMedia has not started to process appear in the Pending Jobs list with a status of New. A Cancel Request button is also available alongside the request. Requests that NewVoiceMedia has started to process appear in the Pending Jobs list with a status of In progress. No Cancel Request button is available alongside the request.
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