In NewVoiceMedia Vonage Contact Center there are three levels of user types. At the top level a NewVoiceMedia platform VCC Admin Portal user can be an agent or a supervisor. For information on agents and supervisors, see Agents and supervisors in the Vonage Contact Center Admin Portal.
A supervisor can have a user type of either customer or reseller. For information on user types, see Vonage Contact Center user types.
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