You can use NewVoiceMedia Vonage Contact Center with the Salesforce Mobile App. To integrate NewVoiceMedia Vonage Contact Center with the Salesforce Mobile App, perform the following tasks:
- You must ensure that you can see the correct version of Salesforce in a mobile device. If you see the desktop version of Salesforce, see Enabling NewVoiceMedia Vonage Contact Center in the Salesforce Mobile App for mobile devices.
- You must add a button to the required Salesforce object page layouts. This button provides NewVoiceMedia Vonage Contact Center functionality in the mobile version of Salesforce. For information on adding the button, see Adding a button to use NewVoiceMedia Vonage Contact Center in the Salesforce Mobile App on a mobile device.
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Enabling
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Vonage Contact Center in the Salesforce Mobile App for mobile devices
To use NewVoiceMedia Vonage Contact Center in the Salesforce Mobile App on a mobile device, you must enable the Salesforce Mobile App mobile browser app for your Salesforce org. If you see the desktop version of Salesforce in a mobile device, follow the steps described in Salesforce help (Salesforce help).
You can now use NewVoiceMedia Vonage Contact Center in the Salesforce Mobile App on a mobile device. For information, see Using Vonage Contact Center in the Salesforce Mobile App on your mobile device.
Adding a button to use
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Vonage Contact Center in the Salesforce Mobile App on a mobile device
To make use of NewVoiceMedia Vonage Contact Center features in the Salesforce Mobile App you need a NVM Call button that the agent taps to make a call. You can add a NVM Call button to any standard Salesforce object—Contact, Lead, Case, and so on.
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