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| Field | Options | Description | ||
|---|---|---|---|---|
| Initial audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the initial audio file. NewVoiceMedia Vonage Contact Center plays the initial audio file after routing the call to this applet. After NewVoiceMedia Vonage Contact Center plays this file, the caller can leave a message.
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| Initial generic audio file | Audio (.wav) file | The audio file that contains the announcement that NewVoiceMedia Vonage Contact Center plays after routing the call to this applet. After NewVoiceMedia Vonage Contact Center plays this file, the caller can leave a message. NewVoiceMedia Vonage Contact Center only plays this file if you do not select a data source in Initial audio data source. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the first announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
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| Confirmation audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the confirmation audio file. NewVoiceMedia Vonage Contact Center plays the confirmation audio file after the caller leaves a message. Include the following instructions in the message:
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| Confirmation generic audio file | Audio (.wav) file | The audio file that contains the announcement that NewVoiceMedia Vonage Contact Center plays after the caller leaves a message. NewVoiceMedia Vonage Contact Center only plays this file if you do not select a data source in Confirmation audio data source. Include the following instructions in the message:
Click Choose File to launch an Open dialog box. Select the audio file you want to use for the second announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
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| Silence triggering end of message | 1 to 10 | During a recording, if the caller is silent for the configured time period, in seconds, the recording ends and the 'after' announcement is played. The default is 2 seconds.
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