When you sign a contract with NewVoiceMediaVonage Contact Center, you have an agreed number of agent licenses. Each active agent uses an agent license. For information about active agents, see Inactivating an agent.
If you have more than one account, you can allocate your licenses among your accounts. You can also set a maximum overage. Maximum overage is the number of additional licenses you can use (at extra cost) when you have used all your allocated licenses. Maximum overage prevents users with normal permissions from creating unlimited agents. When you have used your maximum overage, contact NewVoiceMedia Vonage Contact Center for more licenses. Alternatively you can free up existing licenses by inactivating agents. Until you have more licenses, normal users cannot create more agents. For information about allocating licenses and setting limits on overage, see Configuring licenses.
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