When you have configured Connect, you can optionally further customize your installation by configuring some or all of the following advanced features. For information about the essential configuration steps for Connect, see Configuring Connect.
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If you want to customize your installation beyond the features described, you must proceed with caution. Some changes can stop ContactWorld working as intended. |
Custom settings
To configure some of the optional features, you must configure some custom settings. These optional features are indicated by an asterisk (*). For information about configuring custom settings, see Creating or editing custom settings for Connect.
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To configure the callback number presented to the person an agent is calling, you must create an Apex class that implements the NVMContactWorldthe VCCContactWorld.ISelectPresentedClid interface. For information about this feature, see Automating callback numbers in Connect.
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When you create a Dial List you must specify the type of object that is included in the list.
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