How do I get help?
If you need help with any of Vonage Contact Center's products, choose one of the following options:
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| title | NewVoiceMedia Products |
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| | Visit Vonage Contact Center Product Documentation for information about Vonage Contact Center products. |
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| title | Community Hub — from any device |
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| If you have a question, problem or a service request, then you can log a case easily using our online Community Hub. The Hub is a free service for all Vonage Contact Center customers. If you are a registered user, to access the Hub any time, visit hub.newvoicemedia.com If you are a new user, to sign up, visit newvoicemedia.com/pages/welcome-to-the-community. | Section |
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| The Community Hub enables you perform the following tasks and more: - Submit and track support requests for your your Vonage Contact Center Account
- Add and view all attachments for existing cases
- Chat to an expert via our new 'live chat' facility
- Close and re open cases with one click
Within minutes of logging a case you will receive email confirmation with a unique reference number for tracking purposes. If you have an urgent (P1 or P2) case, please call our 24-hour Support Engineers. |
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| title | Phone—here to help 24/7 |
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Call our 24/7 Customer Support team on one of the telephone numbers for your region: United Kingdom: (+44) 0800 316 1317 France: (+33) 0800 945 776 (Option 2) USA: (+1) 855-800-6342 Australia: 1800 444 686 or 1800 456 143 - All Other Regions: +44 (0) 207 760 8888
Our Customer Support team will log a case and provide you with the unique case reference number while speaking to you. You will also receive a confirmation email which will include your unique case reference number. You will need this number to follow the progress of your case. |
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| title | Online documentation |
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| You can find help and troubleshooting advice for most common issues in our online documentation. Visit docs.newvoicemedia.com for detailed help articles on all areas of our product. |
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| title | Trust & Incidents |
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| We continually test the performance of our operations every 7-8 seconds and release the results every 20-30 minutes. To check service availability, as well as viewing any current and past incidents, please visit our Trust site. |
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| title | Escalation |
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| If you feel that your case is not progressing and you would like to escalate this, please follow the case escalation path: - Call our 24/7 Customer Support team and ask for your case to be escalated to a Team Leader
- Email Support Management
- Email our Director of Global Support
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