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The Self Service Transfer to PCI applet relies on values that one or more Data Connector applets have retrieved previously in the interaction plan. The following values are required:
- The telephone transfer number for the IVR framework
- The CLID link ID for the caller that identifies their payment details that have previously been passed to the IVR framework
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| Field | Options | Description |
|---|---|---|
| Transfer destination number Data Source | List of available data sources or IVR slots | The data source or IVR slot that contains the telephone number transfer number for the IVR framework. Vonage Contact Center transfers the call to this number. |
| Transfer CLID PCIPal LinkId Data Source | List of available data sources or IVR slots | The data source or IVR slot that contains the CLID link ID that identifies payment details. Vonage Contact Center transfers this value to the IVR framework. |
Routing
| Field | Options | Description |
|---|---|---|
| Next Applet | List of available applets | The applet that the call is routed to after the IVR framework. |