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If you are using cloud-based URLs—such as https://cloud11.contact-world.net—to access Vonage Contact Center from Salesforce, you should make some changes to your configuration. Insert excerpt_ExcerptDRVoiceOnly_ExcerptDRVoiceOnlynopaneltrue

Note

If you are using Salesforce Lightning experience, you must upgrade to 18.211 or later to use improved disaster recovery (DR).

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