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Interaction Architect has a new name, reflecting that you can route interactions from several different channels—emails, SMSs, calls, and so on—and not just calls.
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| What can we help you with today? |
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Getting started| Filter by label (Content by label) |
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| UsingMost popular All content| Filter by label (Content by label) |
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| AppletsMost popular All content| Filter by label (Content by label) |
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| Skills and skills based routing| Filter by label (Content by label) |
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| cql | label in ("skills_based_routing_ia","skills_ia") and space = currentSpace() |
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| Interactions and interaction plans| Filter by label (Content by label) |
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| cql | label in ("interaction_plan_ia","interaction_ia") and space = currentSpace() |
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| Named routes and telephone numbers| Filter by label (Content by label) |
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| cql | label in ("named_route_ia","telephone_no_ia") and space = currentSpace() |
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| Popping and whispers| Filter by label (Content by label) |
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| ACDs and UCDsMost popular All content| Filter by label (Content by label) |
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| ReferenceMost popular All content| Filter by label (Content by label) |
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