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We know it's not easy running a business, and as you scale it only becomes harder. One focus of the features in our Summer Release is to make your life easier by simplifying the configuration of recently released features. It is now more effortless than ever to maximize the efficiency of your teams and experience of your customers.
ContactWorld for Sales | ContactWorld for Service | |||||||
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Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Dynamic Personal Queues | ✓ | ✓ | ✓ | ✓ | ||||
Dynamic Skill Tagger | ✓ | ✓ | ✓ | ✓ | ||||
Dynamic Voice | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
SOQL Data Retriever | ✓ | ✓ | ✓ | ✓ | ||||
Interaction Architect | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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One of the most important parts of running a business is minimizing the amount of time spent on tasks that need to be done, but don’t directly result in your success. Even better is when we can automate those jobs altogether. With this in mind we have made several developments in the Summer Release that make sure that your teams spend as much time doing what they doing best, and as little on the rest as possible.
ContactWorld for Sales | ContactWorld for Service | |||||||
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Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Personalized Number | ✓ | ✓ | ✓ | ✓ | ||||
Dynamic Dialer Optimizations | ✓ | |||||||
Integration with Salesforce | ✓ | ✓ | ✓ | ✓ | ||||
SLA Optimizer | ✓ | ✓ |
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The easier it is for your agents to do their job, the better the customer experience. This release we’ve focused on removing barriers to information, streamlining processes and improving the agent interface.
ContactWorld for Sales | ContactWorld for Service | |||||||
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Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Improve Connect | ✓ | ✓ | ||||||
Call Recording Access for Agents | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Auto Answer for | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Relate a Call to | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Log a Call | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Lightning Styled ContactPad | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Extended Agent Presence | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our high level of service, we have been working on using more sophisticated tools and improving global capabilities.
ContactWorld for Sales | ContactWorld for Service | |||||||
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Express | Essentials | Select | Premium | Express | Essentials | SelectSelect | PremiumPremium | |
Call Quality Logging | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Simple and Secure Salesforce Linking | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Password Policy | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
New Agent Login | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
New User Welcome Emails | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
WebRTC (EMEA) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
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