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Agents can access ContactWorld's ContactPad. For information on ContactPad, see Getting started with ContactPad. Agents are created by supervisors who have the required level of access.
Supervisors can also access ContactPad, but can perform additional tasks in ContactWorld. A supervisor has a user type, which determines the account user role they can have in each of the call center accounts they can access. For information on user types, see ContactWorld user types. In
In turn the account user role determines the ContactWorld features that the supervisor can access. For information on account user roles, see ContactWorld account user roles. A
A supervisor is a ContactWorld user, created in the User Access area for ContactWorld. For information on creating ContactWorld users, see Configuring user access.