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Limits for dynamic Dial Lists

Dynamic Dial Lists created using a filter have the following limitations:

  • The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.

  • The maximum number of calls associated with a single Dial List is 49,000.

    Note

    We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.


  • When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.

Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.