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  1. Click the Dial Lists tab. The Recent Dial Lists list view appears.
  2. Select an appropriate list view and click Go! if the selected list view does not automatically appear. The list view appears.
  3. Click Upload ListUpload Dial List Data in CSV File appears. If the button is not visible see Adding a custom button to a Dial List list view for information on how to add it.

    Upload List in Salesforce Classic

    Upload Dial ListImage Added

    Upload List in Salesforce Lightning Experience

    Upload Dial List (Lightning)Image Modified


    Note

    If Upload List is not available, contact your administrator. If you are using Salesforce Lightning Experience, you must click on the down-arrow to locate Upload List.


  4. Click Choose File. An Open dialog box appears.
  5. Browse to and select the CSV file and click Open. The file name is displayed on the Upload Dial List Data page.
  6. Click Upload. Upload Dial List Data in CSV File appears.
  7. Type a name for the new list. You must then map field names in the CSV file to fields in call records in the Dial List as appropriate. For example, if your CSV file contains a field name Phone, select that field in the Primary Phone field.
  8. Click Save. Your new Dial List appears, containing call records based on the data in your CSV file.

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