How do I reconfigure ContactWorld in Salesforce for disaster recovery?
Sometimes, usually for disaster recovery, you will need to migrate your ContactWorld account to an alternative node. The following table contains ContactWorld's primary and secondary nodes.
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In most cases you will migrate from your primary to your secondary node. For example, if you usually access ContactWorld on cloud11, you will migrate to cloud8. NewVoiceMedia will notify you when you need to migrate your account and which node you need to migrate your account to.
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The following steps refer to cloudA and cloudB in place of specific primary and secondary nodes.
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You have now reconfigured Salesforce1 to use an alternative node.
Reconfiguring ContactWorld (supervisor actions)
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Reconfiguring ContactWorld (wallboard user actions)
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