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Dial Entries appear in Dial Entry views on the Dial Entries tab.
What happens when an agent uses Connect to make a call?
When an agent uses Connect to make a call to a Dial Entry, Connect pops the corresponding Salesforce record in the agent's browser window. The agent can add information about the call in the Log a Call area in the usual way. At the end of the call, Connect performs one of the following actions:
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