Using Connect you can create a Dial List using a filter. The filter retrieves records from your Salesforce org. You can specify the order of the retrieved records. This order determines the order of the calls that the agents make.
Dial Lists created using a filter are either static or dynamic. For information about dynamic Dial Lists, see Dynamic Dial Lists.
Make sure that agents assigned to a Dial List have the appropriate permissions to access Salesforce objects (contacts, accounts, leads, and so on) that the filter will retrieve.
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