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If the Dial Entry relates to a record other than a task record, Connect creates a new task record in which to log call details unless the record related to the Dial Entry is a task record. This task record is related to the original Salesforce record unless the agent has linked the call to a different Salesforce record. For information about logging and linking calls, see Logging a call during the call.
If the Dial Entry relates to a task record, instead of creating a new task record to log the call, Connect modifies the existing task record. Connect appends "Outbound call to telephone number" to the subject of the task record.
If the task is related to another Salesforce record, such as a contact or lead, the task continues to be related to this record. The agent can relate the task to a different or an additional record in the usual way. For information about relating calls to records, see Logging a call during the call and Relating a call to multiple Salesforce records.