changes.mady.by.user Helen Griffith
Saved on Oct 31, 2016
Saved on Nov 09, 2016
While on a call and before working on another call, agents can relate the call to multiple Salesforce records. For more information, see
...
Logging a call
during the call.
To enable this feature,
click the Link call to Name and Related object check box in custom settings. For information about
the Link call to Name and Related object check box, see Configuring custom settings for optional ContactWorld features in Salesforce.