You can enable Connect to set the next contact time for a record. If enabled, when an agent completes or skips a call, Connect populates the NextContactTime__c field for the record with which the call is associated.
Connect sets the value in the NextContactTime__c field to the maximum allowed Salesforce DateTime value (31/12/4000 13.00). This indicates that the customer should not be contacted again.
When Connect refreshes the Dial List, Connect does not include records with a value in NextContactTime__c field later than the time of the refresh.
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To enable Connect to populate the NextContactTime__c field, you must select the Use Next Contact Time field in custom settings in Salesforce. For information about configuring custom settings, see Creating or editing custom settings for Connect.
Using next contact time in custom objects
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