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How do I add a new short code?

What are short codes?

A short code is a number that maps to a destination. An agent can dial a the short code to make a call or to transfer a caller to another number using their ContactPad. For information on making outbound calls, see Making an outbound callan existing call to the destination using ContactPad. This feature is useful if agents frequently call or transfer callers to callers to a particular number . You must assign a short code to the destination number.or address.

For information about making and transferring calls, see Making an outbound call and Consulting with a third party during a call.

How do I add a new short code?

To add a short code, perform the following steps:

1. Log in to ContactWorld and go to System Settings. For information on accessing System Settings, see Editing System Settings.
2. Click the Short CodeCodes tab. The Short Codes area appears.
   
   

3. In Short Code Mappings, click Add New Shortcode. A new line appears.

4. In the newly added fields, provide the following information:

   Field	Description	Example
   Name	The name used to identify the short code.

   You can only use alphanumeric characters.

   Info Name can contain alphanumeric characters and the following special characters: underscore (_) braces ('(' and ')') slash (/) apostrophe (') ampersand (&) period (.) plus sign (+) colon (:) semicolon (;) comma (,) hyphen (-) space ( )

   ACME Phones

   ShortCode

   Short Code

   The

   short code

   number that an agent can dial to make a call to, or use to transfer

   a

   an existing call to, the

   destination

   number

   . Maximum of 15 digits

   defined in the Destination field. Note The maximum length of a short code is defined in the Length field in the Transfer String Limit section in System Settings. For information about System Settings, see Editing System Settings. The default maximum length is four digits and the absolute maximum is 10.	12345
   Destination	The number that the short code routes the call to.

   The destination number can be any telephone number

   Allowable destinations depend on your account settings: If non-geographic numbers are enabled for your account, you can provide any telephone number or email address. It is your responsibility to ensure that the value or values you provide are valid. If non-geographic numbers are not enabled for your account, you must provide a valid telephone number. The telephone number must begin with '01', '02', '03', '0870', and contain no spaces.

   01832 573829 +441832573829

   
   

5. Click Add ShortCodeUpdate. The short code appears in the Short Code Mappings area.

How do I modify an existing short code?

To modify an existing short code, perform the following steps:

1. Log in the Existing Shortcode(s) area.to ContactWorld and go to System Settings. For information on accessing System Settings, see Editing System Settings.
2. Click the Short Codes tab. The Short Codes area appears.
3. Make changes to the required short code or short codes as required. Click Update. Your changes are saved.

How do I delete a short code?

To delete a short code, select the check box alongside the short code you want to delete. Click Delete ShortCodeUpdate. The short code is removed from the list of existing short codes.

To delete all the short codes, select the Select All check box and click Delete ShortCodeUpdate. The short codes are all removed from the list of existing short codes.