The Call Plan Interaction Architect enables you to construct your ideal call interaction flow, using applets. Applets are discrete sub-modules of code that you can assemble in any order to create a fully featured call interaction flow in ContactWorld. Think of applets as Lego bricks that you can combine to create an endless variety of constructions.
Applets contains contain various parameters so that you can customize each applet as required. A call An interaction plan is a collection of applets configured for a dialed number or named route. An interaction plan was previously called a call plan. Interaction plans are used for all types of interactions, not just calls. For more information about interactions and interaction plans, see Interactions and interaction plans.
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A call An interaction plan can span more than one number or named route using the Shim Calling applet, but these numbers and named routes are always within the same account. For information about the Shim Calling applet, see Shim Calling applet. |
For information on using Call Plan Interaction Architect, see Using Interaction Architect. For information about the available applets, see Interaction Architect reference.
As part of your call interaction flow, you can configure ContactPad Salesforce record display and popping. For information, see Custom Salesforce record display and popping in ContactPad.
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