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  1. Go to Setup in Salesforce.
  2. On the left-hand side of the Salesforce window, in the Quick Find field, type 'Permission Sets'.
  3. In the filtered list of items, click Permission SetsPermission Sets appears.
  4. Click to open the ContactWorld API user permission set.
  5. Click Manage Assignments. A list of agents who are already assigned to the permission set appears.
  6. Click Add Assignments. A list of users appears.
  7. Select the API user you have used to link ContactWorld and SalseforceSalesforce.
  8. Click Assign. A message appears to indicate that the permission set has been assigned. Click Done.