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- Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the Quick Find field, type 'Permission Sets'.
- In the filtered list of items, click Permission Sets. Permission Sets appears.
- Click to open the ContactWorld API user permission set.
- Click Manage Assignments. A list of agents who are already assigned to the permission set appears.
- Click Add Assignments. A list of users appears.
- Select the API user you have used to link ContactWorld and SalseforceSalesforce.
- Click Assign. A message appears to indicate that the permission set has been assigned. Click Done.