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Excerpt
The Queue - Set Priority applet uses a mathematical formula to set the priority for calls with different statuses or from different numbers. The applet works with Age Per Minute fields in other applets to multiply the age of the call accordingly.

Section
Column
width60%
Priority Options
FieldOptionsDescription
Set Queue PriorityHighest, Higher, Normal, Lower, Lowest

The priority of calls that are routed through this applet.

Select Highest to set the queue priority value to 0.9.
Select Higher to set the queue priority value to 0.75.
Select Normal to set the queue priority value to 0.5.
Select Lower to set the queue priority value to 025.
Select Lowest to set the queue priority value to 0.1.

The applet performs the following calculation:

(Age Per Minute) x (actual age of call) x (queue priority value)

The call with the highest result is nearest the front of the queue.

Next AppletList of available appletsThe applet that the call is routed to next.
Column
width40%

 

Priority Options