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Excerpt
The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For example, the applet can request that the caller says their account number.
 

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_ExcerptIVRSlot
_ExcerptIVRSlot
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Section
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Audio & Routing
Field
Options
Description
Upload audio file of this announcement from your PCAudio (.wav) file

The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Following this Announcement next applet isList of available appletsThe applet that the call is routed to after the announcement is played.
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width40%

 

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Validation Options
Field
Options
Description
Validation RequiredSelect, clear

Determines whether to validate the audio or not.

Select Validation Required to verify that audio was provided.

Upload Validation AnnouncementAudio (.wav) file

The audio file that contains the announcement that is played if the caller does not respond.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

Column
width40%

 

Validation Options

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