Page Comparison

The number to transfer the call to.

Select the number to transfer the call to.

The applet that the call is routed to on the destination number.

Select the applet on the destination number that the call is routed to.

Whether or not to transfer IVR data to the destination number. For example, if the caller pressed a digit corresponding to a brochure request menu option, you must transfer the data so that the request is not forgotten.

Select the Transfer IVR data check box to transfer IVR data to the destination number.

The IVR slot that contains the information that you want to transfer from the source number to the destination number.

Select the appropriate IVR slot.

The IVR slot that you want to transfer the source IVR data to.

Select the appropriate IVR slot.

Whether or not to transfer the direct dial-in (DDI) number to the destination number. To track the DDI, which is the phone number that the caller originally dialed, you must transfer the DDI to the destination number. You might want to use this information to measure the effectiveness of a marketing campaign in different publications, for example.

Select the Transfer IVR data check box to transfer the DDI to the destination number.

The destination IVR slot to store the DDI number in. You do not need to specify a source IVR slot as the information is contained within the call itself.

Select the appropriate IVR slot.

Whether or not to transfer the AgentID to the destination number. If an agent has already answered the call but is transferring the call to another agent, you might want to save the original AgentID.

Select the Transfer IVR data check box to transfer the AgentID to the destination number.

The destination IVR slot to store the AgentID in. You do not need to specify a source IVR slot as the information is contained within the call itself.

Select the appropriate IVR slot.