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Limits for dynamic Dial Lists
Dynamic Dial Lists created using a filter have the following limitations:
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000.
Note We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.
Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.