...
Method used to create Dial List | Maximum number of calls Connect can create | ||
---|---|---|---|
Using a filter For information about using a filter to create a Dial List, see Creating Dial Lists from a filter. | 9,900 | ||
Using a list view For information about creating a Dial List from a list view, see Creating a Dial List from a list view. | 200 | ||
Uploading a CSV file For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload. | 9,900 | ||
Using a report For information about creating a Dial List from a report, see Creating a Dial List from a report. | 2000
|
...
Dynamic Dial Lists have the following limitations:
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000.
Note We recommend that you keep the number of completed and skipped callsĀ associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.