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In ContactWorld there are three levels of user types. At the top level a ContactWorld user can be an agent or a supervisor. For information on agents and supervisors, see Agents and supervisors in ContactWorld.
A Supervisor can have a user type of either customer or reseller. For information on user types, see ContactWorld user types.
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Customers and resellers can have one of four different roles within each of the call center accounts that they have access to: Wallboard, Normal User, Nominee, and Reseller (reseller user type only). For information on different account user roles, see ContactWorld account user roles
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