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Note
titleConfigure custom settings

When you have created your class, ensure that ContactWorld uses the class in Salesforce. For information about configuring the class that ContactWorld uses to select the presented CLID, see Configuring custom settings for optional ContactWorld NewVoiceMedia features in Salesforce.

You can create different Apex classes to define callback behaviors for different departments and users. Define the required class for specific profiles or users in hierachical custom settings.

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